But definitely not hot.
I’ve been trying to fix this problem with my bank and a statement I’m supposed to be able to access online, except that they made it impossible to do so when they deleted the account (which was closed earlier this month). I should point out that they emailed me AFTER the account had been closed to tell me that the statement was there.
I figured they could just mail me a copy. To my house. The street address of which they have on file. So I messaged them through my account’s message center and got a response back a couple of days later saying that they aren’t able to deal with those kinds of issues online.
Really, what kind of issues CAN they deal with online? I’ve already had to go in once this month to close that account. This online banking is supposed to make my life EASIER, not more complicated. Plus I have to talk to a banker every time and they feel compelled to try to upsell me on all kinds of crap that I don’t want.
So, I may have screamed a lot internally, because I have a headache now. I didn’t even know how to respond to this. Finally I wrote back, “That’s ridiculous.” Because it is.
Partof the reason I’m furious is that as a librarian, I would bend over backwards (and have!) to help someone resolve something like this. And they could totally send me an email to initiate the process.
I detest you, bank. And I have for a long time. Moving on.